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PLAYBOY: You talk about happiness frequently, but is it realistic to think we should be happy all the time? As Louis C.K. has said, “No one has a full year of love and happiness. I mean, even rich, happily married, in-love people have diarrhea three times a year.”

HSIEH: I wouldn’t characterize myself as someone constantly seeking happiness, but I do think it’s worth striving for. In my book I talk about a framework from the research perspective that happiness is about four things: perceived control, perceived progress, connectedness—meaning the number and depth of your relationships—and being part of something bigger than yourself that gives you meaning or purpose. On a daily basis I’m conscious of which of those areas are present and which need work, whether it’s for myself or how we think about making employees happy or making customers happy.

  • Hmm...I'm not convinced.